Save time on engineer-approved, customer-appreciated solutions.

Need assistance understanding the latest technologies, ensuring products are compatible or providing comparable vendor solutions? Ingram Micro’s Solution Design and Services (SD&S) takes care of all your presales technical needs. Let our certified technicians save you time in designing cost-effective, engineer-approved solutions to meet your customers’ business goals. We’ll do the research so you don’t have to.

Find the service that fits your needs.

See the full list of available experts you can connect with directly to build successful solutions, including networking, cybersecurity, storage, client solutions and more. Whatever your focus, we have the specialized technology help desks to offer tailored assistance centered on your business growth.

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SD&S by the numbers.
Check out some quick facts and figures on the benefits of collaborating with SD&S.
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Support for virtually every vendor.
SD&S supports over 1,200 vendors and has 200+ technical associates. Connect with the specialized help you need to deliver the right solutions and services.
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A seasoned team you can trust.
SD&S creates over 13,000 solutions per month. The team includes 100+ technical enablement professionals, with 40+ vendor champion leads and has achieved over 500 certifications. They’re trained on the most up to date vendor technologies and ready to help with your presale tech needs.
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Business growth, growth and more growth.
Partnering with us leads to results. With the help of SD&S, 90% of technical enablement professionals grow focused accounts at least three times their normal business, and some accounts experience up to 45 times growth.
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We’ve got every technology niche covered.
SD&S offers specific technology help desks around a variety of solutions and vendor-specific needs, including Physical Security, Pro A/V, UCC, DC/POS, Networking, Wireless, and Systems Configuration. The expertise you need is at your fingertips.

Who is eligible for SD&S benefits? 

SD&S is included as a complimentary service to accounts with revenue totaling $187,000 over the previous three months 
or $750,000 over the previous 12 months. It’s also available at no cost to new customers for 6 months and members of 
select vendor and partner programs. Complete the form below to learn how to get started.

Our four-phase model
We can help you take on your customers' toughest IT challenges.
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Phase 1: discovery
We assess and gather relevant information about your business needs by probing on budget, close date and use of the product.
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Phase 2: solution design
We develop solutions that address the need by adding accessories and warranties to enhance the sale and allow for a smooth integration.
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Phase 3: educate
We present our findings and help you effectively communicate our recommendations to your customers. We can also consult with you directly.
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Phase 4: final report
We present you with a summary of the solution design recommendations and then immediately send out notes, product information and pricing.

Technical enablement and beyond.

In addition to building and designing, SD&S has a team of tech experts who can help you accelerate growth through strategic 
gap analysis, portfolio expansion, training, product demos and more. Connect with us to see how we can help.

Connect with us. 

Get 90 days free access to SD&S via our reseller growth program. Contact us to get started. Let’s design the future of advanced solutions together.

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