Cisco Development Team
Utilize for incorrect/missing tracking information, licensing questions, smart accounts and holding account, case management related to hardware, deal registration assistance, and partner registration.
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North East
NY, ME, VT, NH, MA, RI, CT, PA, NJ, DE, MD, WV, VA
EMAIL
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South
NC, SC, TN, GA, FL, AL, MS, AR, LA, OK, TX
EMAIL
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Central
ND, SD, NE, KS, MN, IA, MO, MI, IN, OH, KY, WI, IL
EMAIL
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West
WA, OR, CA, NV, ID, MT, WY, UT, AZ, CO, NM, HI, AK
EMAIL
Order Management Team
Utilize for quoting, ordering, ETAs and lead times, tracking, order status, freight estimates, expedite requests, copy of invoice, serial number requests, copy of SmartNet contracts, copy of licenses, and stock availability.
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North East
NY, ME, VT, NH, MA, RI, CT, PA, NJ, DE, MD, WV, VA
EMAIL
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South
NC, SC, TN, GA, FL, AL, MS, AR, LA, OK, TX
EMAIL
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Central
ND, SD, NE, KS, MN, IA, MO, MI, IN, OH, KY, WI, IL
EMAIL
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West
WA, OR, CA, NV, ID, MT, WY, UT, AZ, CO, NM, HI, AK
EMAIL
Cisco Software, Meraki and Public Sector
Utilize for quoting and ordering, and post order assistance.
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Cisco Software
EMAIL
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Cisco Meraki
EMAIL
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Cisco Public Sector
EMAIL
Cisco Services Team
Utilize for CCW-R quote creation and modification, SMARTnew Total Care questions, case management related to services, IBR reporting, SMARTnet issue resolution, and contract management.
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North East
NY, ME, VT, NH, MA, RI, CT, PA, NJ, DE, MD, WV, VA
EMAIL
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South
NC, SC, TN, GA, FL, AL, MS, AR, LA, OK, TX
EMAIL
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Central
ND, SD, NE, KS, MN, IA, MO, MI, IN, OH, KY, WI, IL
EMAIL
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West
WA, OR, CA, NV, ID, MT, WY, UT, AZ, CO, NM, HI, AK
EMAIL